What Personal Information Do We Collect?
Personal information we collect if you decide to buy a ticket to the tour using a credit card, we need to know your credit card number and expiration date including the 3 digit AVN code on the back of your credit card, your name and where you live. For security we must collect the following:
- Your Name
- Your Phone Number to contact you if we cancel a tour
- Your Address
- Your eMail Address
- Credit Card Information including 3-digit CVV number
We may communicate with you prior to your tour through emails and by telephone. As soon as you complete the tour - except for your name and where you live, ticket and confirmation information - all other ticket information is purged from our system. We may send a survey to learn more about our tour and how we can improve the experience. We thank you in advance if you do participate in any survey.
How We May Use Your Information
Information we collect is used to provide customer service and resolve any complaints; improve the site and services including any technical situations; cross reference any personal information we may have gathered about you throughout the site; communicate with you when and where necessary; create aggregate data and ensure compliance with the Terms and Policies of the site and to comply with all existing laws, where applicable.
In a very unusual occasion, we may be required by law to share your information with government officials and agencies upon proper legal service. We use reasonable care to keep all personal information private.
Disclosure of Information Collected
We may be required to disclose in good faith to a government investigative agency certain information about your personal information requested by them. If in good faith we feel that the request is proper and in good order we will cooperate with the requesting agency.
How We Protect the Collected Personal Information
We use secure web pages to collect various kinds of user information which is stored in encrypted form. We use reasonable technical and management practices to protect the confidentiality, integrity and security of all data stored within our system. We believe we have implemented security measures that will protect our data, however, no company can guarantee full and total security. We believe our security is at a very appropriate level.
Personal Determination for Disclosure of Information
If you do not want us to share your personal information with any third parties excluding those that may be needed to assist us with approving a request for a financial transaction, you will inform us.